Michael Farrar, Chief Information Officer at the City of Westerville, partnered with Gartner to eliminate shadow IT and enhance collaboration via fusion teams, bridging departmental gaps and ensuring seamless technology delivery.
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Client Story
Optimizing Municipal IT through Fusion Teams & Strategy Partnerships
Mission Critical Priority
Michael Farrar, CIO at the City of Westerville, worked with Gartner to boost collaboration with fusion teams, bridging gaps and ensuring seamless tech delivery.
How Gartner helped
The client utilized:
- Fusion Teams: Managed shadow IT by integrating departmental experts and aligning technology initiatives.
- Policy Guidance: Through workshops and support, Gartner assisted the client in preparing for generative AI by identifying policy gaps.
- Resource Access: Access to critical resources and information, enhancing their ability to stay current and make informed decisions.
Business impact
With support from Gartner, the client adopted:
- Shadow IT Control: Gartner's fusion teams improved technology management and alignment.
- AI Policy Support: Workshops helped the client develop effective generative AI policies.
- Networking Benefits: Gartner's IT Symposium conference provided the client with insights and collaboration opportunities to stay updated on industry trends.
Industry
Government & Public Sector
Revenue
—
Employees
450+
