KKH Kaufmännische Krankenkasse, a prominent public sector health insurance provider in Germany, set out to replace its legacy core system with a sector-specific standard solution and transform its procurement strategy. To achieve these goals, KKH partnered with Gartner for expert advisory support, leveraging research and proven frameworks to guide a smooth system migration and optimize vendor selection for long-term success.
- Gartner client? Log in for personalized search results.
Client Story
Guiding Core System Migration and Vendor Selection
Mission-critical priority
Wolfgang Matz, CEO at KKH Kaufmännische Krankenkasse, sought support from Gartner to transition from a legacy core system to a sector-specific standard solution, and to shift procurement focus from technical components to holistic solutions. His priorities were to ensure organizational acceptance, minimize system downtime, and optimize vendor selection for long-term success.
How Gartner helped
- Provided direct advisory support through an Executive Partner, helping the client identify key questions and success metrics.
- Enabled the organization to leverage Gartner research, translating insights into actionable steps across multiple levels.
- Utilized Gartner’s Magic Quadrants to evaluate and select optimal partners for AI development and other technology stacks, ensuring informed vendor decisions.
Business impact
By leveraging Gartner’s resources, KKH was able to:
- Achieved organizational acceptance for the new standard solution, reducing resistance and facilitating a smooth system migration.
- Minimized system downtime and eliminated the need for a change request process.
- Enhanced procurement strategy by moving from technical component sourcing to solution-based purchasing.
“I recommend not hesitating to work with Gartner—their network, research, and Executive Partner support made a real difference for us.”
Wolfgang Matz
CEO at KKH Kaufmännische Krankenkasse
Industry
Government and Public Sector
Client Contact
Wolfgang Matz, CEO, KKH Kaufmännische Krankenkasse
Employees
< 4,000
