Chatbot

A chatbot is a domain-specific conversational interface that uses an app, messaging platform, social network or chat solution for its conversations. Chatbots vary in sophistication, from simple, decision-tree-based marketing stunts, to implementations built on feature-rich platforms. They are always narrow in scope. A chatbot can be text- or voice-based, or a combination of both.

Attend a Conference

Accelerate growth with Gartner conferences

Gain exclusive insights on the latest trends, receive one-on-one guidance from a Gartner expert, network with a community of your peers and leave ready to tackle your mission-critical priorities.