By 2027, GenAI tools will be used to explain legacy business applications and create appropriate replacements, reducting modernization costs by 70%.
Government IT leaders face challenges in 2024, including global turmoil, cyber threats, regional conflicts and increasing citizen demands.
CIOs and IT leaders must shape the latest trends to impact government services in terms of risk, value and operations with Gartner's 3 key take-aways:
- Meet demands by citizens for modern and accessible services with sustainable methods.
- Enable responsible and equitable societal gains from digitization, while adapting your own operating models.
- Demonstrate value and agility to improve capabilities to answer pressure from policymakers.