Although AI is everywhere, most initiatives aren’t moving the needle on growth or cost. That’s why HR leaders have a new mandate — stop focusing only on the workforce and start redesigning the work itself.
In a preview of their Opening Keynote from Gartner HR Symposium/Xpo, Gartner experts Harsh Kundulli and Katie Sutherland reveal how HR can lead the way in three major shifts in work: augment to make existing work better; reengineer to redesign workflows and functions; and invent to create new AI-based ways of working.
Discover how to:
HR’s Opportunity: Redesign Work, Not Just Workforce
Three Ways Work Is Changing: Augment, Reengineer, Invent
Managing AI Investments: Portfolio of Work Changes
AI Everywhere: Even Lifeguards
How HR Can Guide AI Adoption
CHRO + CIO: Building the Future of Work Together
Overcoming Leadership Legacy Thinking
Harsh Kundulli | VP Analyst
Harsh Kundulli is a distinguished executive advisor and thought leader in the HR technology industry, specializing in guiding C-suite leaders through digital HR transformation and innovation initiatives. As Vice President at Gartner, Harsh partners with CHROs, CIOs, and senior leadership teams in mid-to-large-sized organizations worldwide to navigate complex HR technology ecosystems and drive measurable business results. He excels in designing comprehensive HR technology strategies, developing actionable technology roadmaps, and building compelling business cases. He is also recognized for his expertise in identifying and prioritizing high-impact use cases in AI, Generative AI (GenAI), and Agentic AI, guiding clients through vendor selection, implementation, and optimization to ensure sustained value realization. Harsh is a prolific author of industry-shaping research and a sought-after keynote speaker at premier global conferences, where he shares actionable insights on HR technology innovation, digital transformation, and the future of work. Areas of Expertise: HR Technology Strategy | Roadmap | Business Case | Human Capital Management (HCM) Platforms | Artificial Intelligence (AI) | Generative AI (GenAI) | Agentic AI | Employee Experience | Strategic Workforce Planning | Skills Intelligence | Opportunity Marketplaces | Talent Acquisition | Learning & Development | People Analytics | Digital Transformation | Future of Work
Katie Sutherland | Director, Advisory
Katie Sutherland is an Advisory Director in Gartner's Human Resources Practice. In this role, Ms. Sutherland serves as a thought partner to global HR leaders, sharing Gartner's strategic research and insights. She helps them make critical talent decisions to drive organizational performance.
Hosted by: Karen Lockhart
Gartner ThinkCast puts you at the intersection of business and technology with insights from the top experts on how to build a more successful organization, team and career in the digital era. Join us to get your competitive advantage.
Thank you for listening to Gartner ThinkCast. Please rate, review and share with your colleagues.
All content on Gartner ThinkCast is owned by Gartner and cannot be repurposed or reproduced without Gartner’s consent.
Gartner is an impartial, independent analyst and advisor. All content provided by other speakers is expressly the views of those speakers and their enterprises. The information on Gartner ThinkCast should not be construed as a Gartner endorsement of any enterprise’s products or services.
