Top 4 Ways CIOs Can Influence the Customer Experience

Technology is more deeply interwoven with customer experience (CX) than ever before, giving CIOs unique opportunities to shape and elevate how organizations engage with customers. As the demand for CIO involvement in CX grows, what role should they play in driving these initiatives? This session explores practical ways CIOs can influence CX, such as joining a committee, developing a dedicated technology portfolio and more. Join this complimentary Gartner webinar as a Gartner expert uncovers how your expertise as a CIO can make a significant impact and learn where your leadership can truly transform CX outcomes. You will walk away from this session with answers to your vital questions and recommended actions to help you address your mission-critical priorities.

• Discover strategies to get closer to the customer and break down employee engagement barriers 

• Leverage data and technology to better understand customer needs, behaviors and preferences

• Demonstrate the transformative potential of technology to enable exceptional CX

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