Building AI as the Foundation for Supply Chain Competitive Advantage

Three out of four CEOs now view AI as essential to driving growth and resilience — yet most admit their supply chain operating models are not built for an AI‑driven future. Incremental add‑ons to legacy systems aren’t enough. To unlock AI’s full potential, CSCOs must embrace a bold shift toward the AI‑native supply chain: an operating model intentionally designed around AI’s strengths rather than human constraints. In this session, Gartner will share insights from AI‑native transformation initiatives, outlining how to redesign operating models, evolve organizational structures with new AI‑aligned roles, and upgrade the technology foundation needed to deliver scalable, enterprise‑wide AI value. 

• Understand the defining characteristics of an AI‑native supply chain

• Reimagine the operating model around AI’s potential — not legacy human‑only processes

• Redesign organizational structures and roles to support AI‑native ways of working

• Make targeted technology investments that strengthen and modernize the supply chain foundation

• Balance innovation and risk to ensure AI adoption is responsible, scalable, and sustainable

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