City of Cape Town is a Public Sector Organization servicing 4+ million citizens. Their digital program aims to improve the ease of doing business with their local and global service providers and suppliers. They also aim to improve the employee value proposition through business process automation and mobile solutions. They strive to become a data-driven city, and sought Gartner’s expertise to navigate complexities around digital transformation within a public sector environment.
- Gartner client? Log in for personalized search results.
Client Story
City of Cape Town Striving to be a Data-Driven City Through Digital Transformation
Mission-critical priority
City of Cape Town’s foremost challenge was to transform digitally over the next 10 years, and they were targeting three major priorities:
- Replacement of legacy IT Assets: They aimed to replace their 20-year old assets and systems that were running on the corporate IT network by 2027, an investment worth $1 billion (R16 billion), while ensuring financial stability for the City of Cape Town.
- Ease of doing business: In addition to positively impacting the lives of residents and its employees, the City of Cape Town also aimed to improve the ease of doing business for its service providers, suppliers and vendors, by introducing a seamless supply chain management digital eTender/eProcurement solution.
- Accessibility of data: The organization aimed to enhance their decision-making capability through greater data accessibility and transparency by becoming a data-driven City.
How Gartner helped
Gartner played a pivotal role in addressing the City of Cape Town’s challenges and guiding the company towards effective solutions by being their primary research partner.
Through consultations with Gartner analysts, executive partners, peer-to-peer connects, and Gartner IT Symposium/Xpo, the City of Cape Town gained valuable insights into digital transformation for the public sector and global best practices in enabling digital and smart cities.
These collaborations helped the City of Cape Town write thorough recommendations to their Technical Advisory Board around digital solutions and implementation plans that have been supported by Council.
Business impact
By leveraging Gartner's expertise and gaining access to CIOs from across the Globe during the Symposiums, and public-sector specific peer-to-peer workshops, the City of Cape Town was able to make informed decisions and gain assurances on their strategic direction. Gartner’s comprehensive insights and unbiased product recommendations helped the organization save several hours in conducting independent and reliable research.
Industry
Public Sector
Employees
> 30,000
