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Gartner Expert
Gene Alvarez
Distinguished VP Analyst
Gene Alvarez offers expertise in technology innovation and strategy. He helps CIOs and other innovation leaders innovate with emerging technologies adoption and strategy. He also leads Gartner's Top Strategic Technology Trends research and contributes to Gartner's Top Strategic Predictions research. He is also an expert on GenAI, AI Agents, polyfunctional robots, CRM and customer experience vision, strategy, architecture and technologies. With over 40 years of business and IT experience, Mr. Alvarez excels in business impact assessments, vendor management, and applications. He has also presented at international events and contributed to various media outlets.
Previous experience
Gene has worked in the following industries before joining Gartner - Telecommunications retail, power generation and consulting.
Professional background
Nine West Group, Data Administrator & Manager of Data Warehousing, 5 years
KPMG Peat Marwick, Sr. Data Administrator, 1 years
New York Power Authority, Sr. Data Administrator, 5 years
Areas of coverage
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Digital Commerce
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Customer Experience and CRM Strategies
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Service and Support Technology
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Innovate with Emerging Technologies Adoption
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Sales Technology
Education
M.S., Pace University
B.A., Computer Science, Iona College
Member of Upsilon Pi Epsilon - The International Honor Society for the Computing and Information Disciplines
Top Issues That I Help Clients Address
Innovate With Emerging Technologies Adoption
Gartner Top Strategic Technology Trends and Gartner Top Strategic Predictions
GenAI, Agentic AI, GenAI in CRM
Technology Innovation for CRM and Customer technology platform Architecture
CRM, Customer Experience, and Customer Experience Management Vision and Strategy