Discover how Suwat Meemook, Executive Vice President of Digital Organization at Bangchak Corporation Public Company Limited, partnered with Gartner to navigate a major acquisition and drive digital innovation.
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Client Story
Supporting Bangchak During Acquisition and Driving Digital Transformation
Mission Critical Priority
Facilitating a seamless transition during a significant acquisition, Bangchak Corporation Public Company Limited aimed to integrate new operations and enhance digital capabilities. The focus was on transitioning from Exxon, an American company, to a Thai enterprise, while ensuring business continuity and leveraging innovative technologies.
How Gartner helped
Gartner analysts provided comprehensive support throughout the acquisition process. They helped identify key milestones, facilitated the transition service agreement, and effectively managed Change in Control (CIC) time. Additionally, assisted in vendor migration and optimizing their cloud data platform.
Business impact
The partnership with Gartner led to:
- $300K (USD) in cost savings through strategic vendor selection.
- A 10% productivity increase via Gen AI proof of concept.
- Enhanced service efficiency with intelligent assistants, cutting response times to 3 minutes.
- 97% call accuracy, boosting customer satisfaction.
Industry
Energy & Utilities
Revenue
Approx. $200 Mn
Employees
1000 - 2000
