Gartner insight and advice helped a supply chain leader establish a center of excellence to coordinate key, disparate processes.
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Client Story
Supply Chain Org Redesign Supports Business Growth
Mission Critical Priority
Rapid growth at a large American manufacturer led the supply chain leader to partner with Gartner on supply chain organization design.
How Gartner helped
Gartner’s expertise in systems optimization, workforce management and business alignment helped the supply chain leader establish a center of excellence (COE) that coordinates key processes across the company’s many regional operations.
Business impact
The COE directly impacts and even produces key business outcomes—versus one that simply shares knowledge across teams. In particular, the innovation process operated out of the COE led to 40% reductions in both customer complaints and scrap material.
Industry
Packaging & Containers
Revenue
+ $15B
Employees
+ 20,000
