Published: 11 November 2025
Outsourcing IT can cut costs and provide access to needed expertise. The twin challenges of maintaining service quality and employee disengagement need to be managed. Service quality and employee engagement are intrinsically linked; a reduction in one usually leads to a reduction in the other. To mitigate performance declines, use the SCORE and RISE frameworks to set clear performance metrics, ensure transparent communication, and support internal team development to maximize outsourcing benefits and maintain high standards.
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