Gartner Expert

Ms. Shipley led the Gartner shared services business for a number of years as a practice leader and led, wrote and presented a variety of research. Research includes studies regarding geographic support and organizational design, the GPO role, skillsets that drive value and improve customer experience and going beyond customer satisfaction to garnering customer commitment. She was quoted in the Journal of Accountancy for her research regarding the impact of small change on mental energy. She has actively observed the maturation of the shared services model over the years from that of basic transaction processor to one that can provide immense organizational value through the services it delivers, greatly enabled through the advancement of technology.

Previous to CEB/Gartner, Ms. Shipley worked in public accounting, internal audit and consulting with Price Waterhouse GmbH in Munich, American Standard Companies, Arthur Andersen Business Consulting, and KPMG Consulting/BearingPoint. In the 90's she worked on some of the first business cases and implementation projects for shared services and later SOX control remediation efforts.

Arthur Andersen Business Consulting, Senior Director, 5 years

BearingPoint (formerly KPMG Consulting), Senior Director, 5 years

Price Waterhouse GmbH, Auditor, 3 years