Client Story

Increasing the Vendor Management Function’s Value-Add

Capital BlueCross leveraged Gartner expertise to reorganize and add capabilities to the vendor management function.

Mission-critical priority

Drive strategic vendor management ahead of several large renewals and new contracts to maximize financial opportunities.

How Gartner helped

Provided best-practice support, benchmarking, peer examples and tools to accelerate vendor management transformation.

Business impact

Added capabilities to cut processing time by 50% and trim contract backlog by 35%.

Industry

Industry

Health Insurance and Benefits Administration


Revenue

Revenue

Approx. $2.5 Billion


Employees

Employees

2,000

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