Prepare for the Future of Customer Service & Support

The rapid pace of change in technology is having a transformational effect on customer service and support organizations. The implications of AI transformation on customer service and support go beyond the function and will require leadership transformation as well. Heads of customer service and support must transition into enterprise leaders focused on driving value for the business while maintaining operations through scale. Join this complimentary Gartner customer service and support webinar as Gartner experts will share a vision for how changes in technology will impact the future based on key trends in customer behaviors, conversational AI and service delivery. You will walk away from this session with answers to your vital questions and recommended actions to help you achieve your goals.

• Enhance customer service by integrating automation to provide proactive solutions, not just reactive issue resolution

• Align AI technology investments with executive expectations for cost-effective automation in service and support

• Leverage third-party AI assistants to meet evolving customer preferences and embed advanced AI capabilities into products and services

Return to this web page to watch the webinar. Contact us at gartnerwebinars@gartner.com with questions about viewing this webinar.