Published: 23 April 2025
VoC platforms help organizations collect, analyze and act on customer feedback, facilitating customer understanding and strategic outcomes. Customer service and support leaders can compare 12 vendors against 10 critical capabilities and five use cases to determine the best VoC platform fit.
Analysts:
Deborah Alvord, Maria Marino, Chad Storlie, Patrick Quinlan, Michael Maziarka
As a companion to the Magic Quadrant™, a Critical Capabilities report scores competing products and services against a set of meaningful differentiators. It reveals which options are the best fit in various use cases to help you focus on the vendors best suited to your needs.
Narrow down the product and service criteria most important to you.
Use interactive features to customize usage scenarios based on your organization’s unique needs.
Use data to speed up provider selection and accelerate the procurement process.
We provide actionable, objective insight to help organizations make smarter, faster technology decisions to stay ahead of disruption and accelerate growth.
We use a Critical Capabilities report, the Magic Quadrant and more to ensure you select the best-fit provider to avoid the costly repercussions of a poor decision.
We benchmark pricing against the market so you avoid unnecessary charges.
We analyze contract terms and conditions to protect you against future price increases and unanticipated costs.
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