A channel is defined by a combination of three factors: A target device, for example, a mobile phone, personal digital assistant (PDA) or a PC; an interaction paradigm, for example, a graphical user interface (GUI), e-mail, voice response or video; and business practices, that is, channel-specific elements of business that may include payment services, shipment processes, taxation, customer support and authentication.
Attend a Conference
Experience Information Technology conferences
With exclusive insight from Gartner experts on the latest trends, sessions curated for your role and unmatched peer networking, Gartner conferences help you accelerate your priorities.
Gartner Identity & Access Management Summit
Grapevine, TX