The ongoing process of using service-level agreements (SLAs) to maintain high quality in the provision of services — and to ensure that service-level objectives (SLOs) and performance meet the changing needs of the recipient’s business — through continuous improvement of service activities, functions and processes. See SLA and SLO.
Attend a Conference
Experience Information Technology conferences
With exclusive insight from Gartner experts on the latest trends, sessions curated for your role and unmatched peer networking, Gartner conferences help you accelerate your priorities.
Gartner Identity & Access Management Summit
Grapevine, TX