Gartner Research

Critical Capabilities for Invoice-to-Cash Applications

Published: 07 May 2024

Summary

Invoice-to-cash applications manage customer invoicing, collections, customer payments and cash applications in a single automated platform with predictive features. Corporate controllers can use this research to shortlist vendors by assessing their key capabilities.

Included in Full Research

Overview

Key Findings
  • Invoice to cash (I2C) applications allow organizations to create standard, automated and data-driven processes, which is useful to those with multiple ERP systems and teams throughout the world.

  • I2C applications are increasingly being sold to small and midsize organizations providing a platform that is better at engaging customers and encouraging them to pay invoices faster and more efficiently.

  • I2C application vendors are increasingly able to support clients in complying with changing regulations related to e-invoicing compliance and reporting.

  • I2C applications enable visibility and control over cash inflow to support cash forecasting.

Recommendations
  • Identify your organization’s current and future invoice-to-cash requirements before

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  • Billtrust
  • BlackLine
  • Emagia
  • Esker
  • FIS
  • HighRadius
  • Quadient
  • Sidetrade
  • Versapay
  • Customer Invoicing
  • Collections
  • Credit Monitoring
  • Deductions and Disputes
  • Customer Payments
  • Cash Applications
  • Process Automation
  • Advanced Analytics
  • User Experience
  • Customer Service and Support
  • Implementation and Support Strategy
  • Small and Getting Established
  • High Growth and Scale
  • Global and High Complexity

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Critical Capabilities: A deeper look into provider offerings

How does a Critical Capabilities report work?

As a companion to the Magic Quadrant™, a Critical Capabilities report scores competing products and services against a set of meaningful differentiators. It reveals which options are the best fit in various use cases to help you focus on the vendors best suited to your needs.

A Critical Capabilities report is more than just a diagram. You also get:

Sharper focus

Narrow down the product and service criteria most important to you.

Individualized use cases

Use interactive features to customize usage scenarios based on your organization’s unique needs.

Faster decision making

Use data to speed up provider selection and accelerate the procurement process.

A Gartner Critical Capabilities report is just one of our many offerings.

We provide actionable, objective insight to help organizations make smarter, faster technology decisions to stay ahead of disruption and accelerate growth.

Pick the right provider with confidence

We use a Critical Capabilities report, the Magic Quadrant and more to ensure you select the best-fit provider to avoid the costly repercussions of a poor decision.

Align deal structures and optimize spend

We benchmark pricing against the market so you avoid unnecessary charges.

Reduce complexity and risk

We analyze contract terms and conditions to protect you against future price increases and unanticipated costs.

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