Published: 16 December 2024
Summary
IT vendor management leaders are challenged with achieving outcomes when managing multiple vendors for service delivery. These critical capabilities of SIAM services provide an assessment of vendors across several use cases regarding the oversight and governance of multiple IT service providers.
Included in Full Research
- Accenture
- Capgemini
- Cognizant
- HCLTech
- Infosys
- Kyndryl
- LTIMindtree
- Stefanini
- TCS
- Tech Mahindra
- Unisys
- Wipro
- Service Integration and Delivery
- Service Ops and Life Cycle Mgmt
- Performance Mgmt and Outcomes
- Consulting Services
- Innovation and Transformation
- Service Mgmt and Governance
- Integrated Delivery Models
- Transformation
- End-to-End Outcome Achievement
- Modern Partner Ecosystem
- Platform and Tool Integration
Critical Capabilities Methodology