Elevating HR Capability and Operating Model Excellence

Enable HR leaders and teams to align on priorities, modernize the HR operating model, and build strategic workforce planning capabilities.

• Enabled HR CoE leaders to build a unified global–local roadmap by launching HR Score surveys across Global and Local CoE teams, allowing them to assess maturity, define their vision, and align on priorities.

• Delivered a full benchmark of the Global HR Function using the Gartner Budget & Efficiency tool, providing the CHRO with detailed insights on HR costs, cost allocation, and FTE distribution across more than 2,400 HR employees.

• Supported a full HR Operating Model review for Europe to define a new ambition and future‑state design for both the Europe Zone and country teams. Gartner also identified key enablers—agility, HR digitalization (including ServiceNow adoption), and strengthened team leadership—to ensure successful implementation.

• Strategic Workforce Planning (SWP): Partnered with Gartner advisors and peers to establish a new SWP capability. Two pilots were conducted in Iberia and Indonesia to establish the foundation for a scalable SWP model.

With Gartner’s support, Danone was able to:

• Align Global and Local CoEs around a shared HR vision and roadmap.

• Equip the new CHRO with a data-driven fact base to inform global HR decisions.

• Define the future-state HR Operating Model for Europe, with clear prerequisites to enable adoption across all HR teams.

• Establish a Strategic Workforce Planning capability, grounded in successful regional pilots and supported by global best practices.