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Gartner Expert
Keyia Burton
Sr Principal, Advisory
Keyia Burton is a Senior Principal in Gartner’s Business Technology Insights HR division, where she advises CHROs and their leadership teams on translating business imperatives into talent strategies that drive measurable outcomes. Known for her clarity, precision, and strategic foresight, Keyia equips HR leaders to navigate complexity with confidence by offering frameworks, insights, and guidance that position HR as a business enabler.
Her work spans employee experience, career management, culture transformation, and engagement strategy, with a focus on helping organizations close the gap between intent and impact. Keyia is a frequent contributor to Gartner research and events, including the Unbreakable HR video series and HR Symposium/Xpo™. Her insights have also been featured in publications such as UNLEASH, Inc., and HRreview.
Previous experience
Before joining Gartner, Keyia led large-scale operations in the retail sector, managing multimillion-dollar businesses and high-performing teams. Her cross-sector experience includes leadership roles in nonprofit and higher education, where she developed a reputation for operational excellence and people-centered strategy.
Professional background
Sephora inside JCPenny, Manager, 4 years
TJX Companies, Operations Manager, 5 years
Victoria's Secret Pink, Operations & Brand Delivery Manager, 3 years
Areas of coverage
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Employee Experience
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Talent and Performance Management
Education
SHRM-CP Certification, Society for Human Resource Management
M.S. Business Management, Cardinal Stritch University (With Distinction)
M.A. Special Education, University of Wisconsin-Milwaukee (AOP Fellow)
B.A. Early Childhood Education (Summa Cum Laude, Ronald E McNair Scholar)
Top Issues That I Help Clients Address
Employee Value Proposition (EVP)
Organizational Culture
Employee Engagement
Internal Mobility
Career Management