Client Story

Drive Customer Engagement Using Innovative Technologies

Gartner helped a travel industry client identify the right technology solution and mitigate customer engagement risk.

Mission-critical priority

Make the right technology investments to help establish KPIs that improve customer experience.

How Gartner helped

Used research and its diverse network of digital leaders to make the right technology investments and improve engagement.

Business impact

Validated a decision framework for critical investment decisions and identified KPIs to improve customer engagement.

Industry

Industry

Travel


Revenue

Revenue


Employees

Employees

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