Gartner helped a leading public utility company to build a customer data-driven environment and optimize CX.
Client Story
Gartner helped a leading public utility company to build a customer data-driven environment and optimize CX.
Build a customer data-driven environment to elevate the company’s customer experience.
Gartner identified process inefficiencies and helped build a strategic roadmap to a customer data-driven environment.
Improved customer response, developed a high-usage alert, saving 6 months, and established significant cost savings.
Regulated Utilities
$6 Billion
7,500