Q1 2025

HR Leaders Magazine

Explore key Gartner insights on how to ensure that HR technology investments are unleashing HR's strategic potential, not just freeing up capacity. 
Augmented HR: Gartner HR Leaders Magazine

A new generation of HR technology is expanding the function's potential for strategic impact by automating the everyday operational tasks that traditionally occupy much of HR professionals' time. However, with so much focus on freeing up capacity, the challenge for HR leaders is to ensure that technology is fulfilling its promise of unleashing HR's strategic potential. 

This issue of the Gartner HR Leaders Magazine explores the core principles of augmented HR, and zooms in on the challenges of engaging stakeholders and overcoming manager resistance to adopting new HR technologies. 

Download this issue to: 

  • Unleash HR Technology's business impact with Augmented HR 
  • Drive stakeholder buy-in for HR's technology transformation 
  • Overcome manager resistance to HR's next wave of technology 
  • Initiate a strategic workforce plan with 3 key steps 
  • Pace your function in the AI race 

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    Table of contents

    Despite the potential of HR technology to transform HR's business impact, most CHROs are trapped in low-value, capacity-focused technology approaches. Shifting to an augmented HR approach that enables HR to do new work in new ways can nearly double the business value of HR's technology investments. 

    In the U.S. and other large economies, the share of the workforce over the age of 65 is growing, presenting both challenges and opportunities for organizations. HR leaders must act to address skill gaps and ensure effective knowledge transfer to retain these employees' expertise as they approach retirement. 

    New-collar jobs emphasize skills and competencies over traditional academic credentials. These roles, often in technology and digital fields, are more accessible to employees from nontraditional educational pathways like community colleges and bootcamps. HR leaders are increasingly integrating new-collar roles into talent strategies to widen the talent pool, address skills gaps and foster a more adaptable workforce. 

    As HR technologies take on more of managers' core tasks, CHROs are challenged to overcome manager resistance to change. Use this article to help you analyze managers' predispositions toward different HR technologies and target change management efforts to their attitudes and professional context. 

    CHROs are under increased pressure to provide their organizations with the skills needed for the future, but struggle to initiate a strategic workforce plan. This article offers three steps to address this challenge: enhance collaboration, narrow the plan's scope and practice adaptability. 

    As a member of the C-suite, the CHRO is part of the enterprise race to deliver AI outcomes safely and at scale. Use this article to understand your role and how to set the right pace for your AI race by focusing on desired business, behavioral and workforce readiness outcomes.