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Gartner Glossary / Sales Glossary / F / First-Call Resolution

First-Call Resolution

First-call resolution, or first-contact resolution, is the ability to successfully resolve a customer's issue during their first interaction with an organization.

Related Terms

Buyer Enablement

Customer Acquisition

Global Account Management (GAM)

Proof of Concept (POC)

Revenue Operations

Sales Compensation

Sales Development Representative

Sales Leadership

Sales Training

Buyer Enablement

Customer Acquisition

Global Account Management (GAM)

Proof of Concept (POC)

Revenue Operations

Sales Compensation

Sales Development Representative

Sales Leadership

Sales Training

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First-Call Resolution

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